Last updated: 22 October 2026
This policy explains how SHENGYU HENGDA (“we”, “us” or “our”) handles information collected through www.shengyu-hengda.com and related business enquiries. Our website provides information about electrical equipment and helps customers discuss technical requirements, quotations and projects.
1. Information you provide
Our enquiry forms ask for your name, business email, country or region, and technical requirements. You can also provide your company, product or category of interest, and quantity or project scope. Required fields are identified on the form. Without the information needed to understand and answer your enquiry, we may be unable to respond effectively.
If you contact us by email, telephone or WhatsApp, we receive the contact details and correspondence you choose to share. Please provide only information relevant to your business request. Avoid sending passwords, payment card details, identity documents or sensitive personal information through a general enquiry.
2. Website and submission information
We use Fluent Forms within our WordPress website to receive and record enquiries. Records can include your submitted answers, the page and form from which you contacted us, the selected product, and the submission time. The form system may also record an IP address and browser or device information to administer submissions and help identify misuse or spam.
Website servers and service providers may receive technical information needed to deliver pages and maintain the service, such as IP addresses, requested URLs, browser details and access times.
3. How we use information
We use information to answer questions, review equipment specifications, prepare quotations, discuss delivery requirements, and follow up on your project. We also use relevant information to maintain enquiry records, improve website content, understand product interest, prevent abuse and address legal obligations or disputes. If your enquiry develops into a transaction, additional information may be needed for the order and its fulfilment.
4. Cookies, analytics and live chat
The website uses browser storage and cookies for some functions. For example, a short-lived product-view cookie helps avoid counting repeated visits to the same product. This counter stores aggregate product view totals rather than a personal browsing profile.
We also use Xiaoman/OKKI analytics. Its scripts can collect page visits, referring pages, browser and device information, identifiers stored in cookies or browser storage, and interactions with website links and forms. Enquiry-related information, including contact details and submitted form content, may be transmitted to Xiaoman/OKKI as part of this analysis. Analytics can operate even when the live-chat service is unavailable. If live chat is enabled and you use it, the provider also processes the details and messages you share.
You can manage cookies and local storage, or restrict third-party scripts, through your browser settings. Blocking them may affect website functions. These settings do not remove information already submitted or transmitted.
5. External services and links
WhatsApp buttons open WhatsApp when selected; your use of that service is subject to its own privacy practices. Email links open your email application. Social sharing controls may open the service you select and pass the page link to it. Those services may collect information under their own policies.
Our current company video is served from this website rather than an embedded YouTube or Vimeo player. Viewing it still involves normal requests to our hosting service. External websites linked from our pages are responsible for their own information handling.
6. Who may receive information
Information may be accessed by our personnel handling your enquiry and by providers supporting website hosting, maintenance, forms, communications and analytics. We may also disclose relevant information where required by law or necessary to respond to legal claims or protect rights and safety. Service providers may process information outside your country. Contact us if you need more information about the handling of your particular enquiry.
7. Retention and security
Retention depends on the purpose of the record: an ongoing enquiry, quotation or order, necessary business administration, and applicable legal requirements or disputes. Different records and service providers may have different retention arrangements; this policy does not set a single period for all information. You can ask us about a specific record or request its deletion.
No website, message service or internet transmission can be guaranteed completely secure. Please limit the personal information you send and contact us if you believe information has been disclosed incorrectly.
8. Your choices and requests
Depending on the laws that apply to you, you may have rights to access, correct or delete personal information, restrict or object to certain uses, receive a portable copy, or withdraw consent where processing relies on consent. These rights may have exceptions. You may also raise a concern with the relevant data protection authority.
Send requests to 2692222@qq.com. Please identify your enquiry and the action requested without sending unnecessary identification documents. We may ask for information needed to verify your request. You can also contact us at +861531111111.
9. Policy updates
We may update this policy when our website, services or information handling changes. The date above identifies the latest version. Please review this page when you provide new information.